1. Delete the print job.
2. Start→Settings→Administrative Tools→Services, find Print Spooler, double-click, and click Stop in General.
3. Then click Start→Run, enter Spool, open the PRINTERS folder, delete all the contents in it, and then click Start→print Spooler print service in the General tab.
4. Disconnect the printer from the power supply for one minute, then connect it and restart the computer.
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